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FAQs

Account Opening

How do I open an account with HC Securities?
To open an account with HC Securities, simply visit the Join Us page of our website and submit your details.

Are there any fees associated with opening or maintaining an account?
No, there are no joining or account keeping fees when you open an account with HC Securities.

What products can I trade with HC Securities?
HC Securities offer a range of products to suit every investor:

Shares CFDs (including Forex and Commodity CFDs)
Options Futures (including E-minis)
Warrants Access to International Markets
Learn more about these products

Where do I send my completed application?
Please post your application and supporting documents to:
HC Securities
GPO Box 5392
Sydney NSW 2001
Please remember to include the appropriate certified identification along with your application documents.

Do I need to send in the original copy of my application or can I fax/email it to you?
Unfortunately you cannot fax or email your application; you will need to post the original copies. Please be sure to include your original certified identification.

What type of supporting documentation do I need to provide with my account application?
Please download the Identification Requirements document to learn more about what forms of identification are required to be provided upon opening an account with HC Securities.

What is certified identification?
A certified document is a true copy of an original document certified by an eligible person. To have your document certified, you will need to give both the original document and the copy to the eligible person. When they are certifying the document they must state their full name, the capacity in which they are authorised to certify documents, the date the document was certified and ensure they sign the document.

Who is eligible to certify documents?

  • A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner
  • A judge of the court
  • A magistrate
  • A chief executive officer of a Commonwealth Court
  • A registrar or deputy registrar of a court
  • A Justice of the Peace
  • A notary public (for the purpose of the Statutory Declarations Regulations 1993)
  • A police officer
  • A postal manager of the Australian Postal Corporation
  • An Australian Consular Officer or Australian Diplomatic Officer
  • An accountant registered as a member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with two or more continuous years of membership
  • An officer with, or authorised representative of, a holder of an Australian Financial Services License having two or more continuous years of service with one or more license(s)

If I transfer my existing E*Trade account to HC Securities, will I still be able to access it as normal? Will my account details remain the same?
Yes. Your account details will remain the same and you will still be able to access your account online, and place trades in the same way as you always have. The benefits of transferring your account are that, in addition to your regular access, you will be able to speak to HC Securities’ advisors and place trades over the phone or by email.

Your HC Securities account

How can I update my contact details?
Simply complete and submit a Change of Details form, which you can download from the Forms page of the website.

How do I log into my account?
To log into your account simply click the Log In link at the top of this page, then select your account type. You will be directed to the relevant login page for your account.

How do I deposit funds into my trading account?
Select your account type:

E*Trade IG
thinkorswim CMC Markets Leveraged Equities

E*Trade

BPAY
To initiate a BPAY to your account, you will require the following details:

Biller Code   6437
Reference Number   012012 followed by your 9 digit E*TRADE ANZ Cash Management number e.g. 012012XXXXXXXXX

Third Party Transfer or Branch Deposit
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

Account Name   This will be the name under which your HC Securities trading account was opened.
BSB   012 012
Bank Account   This is your 9 digit E*TRADE ANZ Cash Management account number.

Note: If you are an existing ANX Bank customer you can take advantage of a direct transfer to your ANZ cash management account, using phone or internet banking.
Learn more about ANZ Internet Banking

Telegraphic or International (SWIFT) Transfer
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

Account Name   This will be the name under which your HC Securities trading account was opened.
BSB   012 012
Bank Account   This is your 9 digit E*TRADE ANZ Cash Management account number.
SWIFT Code   ANZBAU3M
Branch Address   75 Dorcas Street, South Melbourne VIC 3001

Note: By depositing funds via a SWIFT transfer, details of your deposit may be collected by ANZ and disclosed to relevant government authorities in Australia and elsewhere. These types of transfers may incur additional fees charged by your bank or credit union.

Cheque
To deposit funds into your trading account via cheque, you will need to make the cheque payable to your Account Name, as listed on your HC Securities application. Cheques will need to be posted to:

HC Securities
GPO Box 5392
SYDNEY NSW 2001

IG

Once your account has been approved and you have received your login details, simply login to the platform and fund your account. IG welcomes payment by a variety of methods. For our convenience, a summary of payment options accepted by IG and relevant administration fees has been provided below.


Payment Option
Description Processing Time
Charges
 
BPAY® When you open an account you will receive BPAY® details including a unique reference number (also located on the bottom of each of your statements). Log onto your regular internet banking site and follow the BPAY® instructions.

If you’re using this option to make a margin payment, please send evidence~ of your payment by going to the Send Proof of Payment section under My Account (on the PureDeal platform) and following the instructions.

~ Providing a proof of payment is not an instantaneous credit. The evidence must still be validated and the funds credited to your account. As this is a manual process, if you are making a payment to cover a margin call, your account will remain in margin and your positions in danger of being closed out until this process is complete.
Next Day* FREE
MasterCard Debit Card For legal reasons IG is unable to accept cards where the cardholder is a US resident. Instant FREE
Visa Debit Card For legal reasons IG is unable to accept cards where the cardholder is a US resident. Instant 0.5%
MasterCard Credit Card Credit card payments can be made electronically once you log in to your PureDeal trading account. Successfully authorised payments will be available immediately. Instant 1.5%
Visa Credit Card Credit card payments can be made electronically once you log in to your PureDeal trading account. Successfully authorised payments will be available immediately. Instant 1.5%
RTGS - Local Same Day Transfer (A$ only) There is a A$2,000 minimum requirement for any Same Day Local payment request. Same Day A$15
Electronic Funds Transfer (EFT) EFTs are normally credited to your account on the day or receipt. IG bank details are available by logging in and viewing the Help files accessed within the interface. Next Day* FREE

*Payments are usually credited the next working day subject to bank cut-off times and/or the inclusion of the correct reference to identify the funds.

Important Note for New Zealand Residents: Certain strategies offered by HC Securities require the base currency of your IG trading account to be set to AUD. As such, all funds deposited in NZD will be automatically converted to AUD and subject to IG current conversion rate.

Thinkorswim

HC Securities recommends completing an international wire transfer which takes approximately 3 – 5 business days. This can be arranged by providing your bank with the details listed below.

Bank:   JP Morgan Chase Bank
Address:   4 Metrotech Ctr., 7th Floor Plaza, Brooklyn, NY 11245
ABA   02100021
Beneficiary   Penson Financial Services, 1700 Pacific Ave. Suite 1400, Dallas, TX 75201
Account Number   066616700
Account Number   [insert thinkorswim Account Number]
Reference   [insert thinkorswim Account Number - insert thinkorswim Account Name]
SWIFT Code   CHASUS 33

When completing a wire transfer, you must designate 'Penson Financial Services' as the Beneficiary, and list your thinkorswim account name and number as the Final Beneficiary. Also, please write “TOS” in the notes/memo section of the wire. Thinkorswim will not accept third party wire transfers so the name on the wire must match the name on the thinkorswim account.
Important: All transferred funds must be sent in US dollars.

CMC Markets

Visit the CMC Markets website for information regarding depositing funds into your account.

Leveraged Equities

BPAY
To initiate a BPAY to your account, you will require the following details:

Biller Code   3780
Reference Number   Your BPAY reference number provided when your account was opened. You can contact HC Securities on +61 2 8917 2900 to obtain this reference number.

Third Party Transfer or Branch Deposit
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

Account Name   This will be the name under which your HC Securities trading account was opened.
BSB   610 101
Bank Account   This is your Adelaide Bank Cash Management account number, provided when your account was opened. You can contact HC Securities on +61 2 8917 2900 to obtain your account number.

I recently transferred funds into my account, when will they be available for trading?

Deposit Type:   Estimated time frame for funds to clear
Cheque Deposits:   3 Business Days
BPAY   1-2 Business Days
Third Party Transfer*   1-2 Business Days
Telegraphic Transfer†   1-2 Business Days
Branch Deposit   Same Business Day
International
(SWIFT) Transfers
  Varies depending on Banking Institution

* For major banks, Building Society, and Credit Union customers
† This type of transfer typically attracts additional fees charged by your bank or credit union

How do I withdraw funds from my account?
For information specific to your account on how to withdraw funds, please contact HC Securities on +61 2 8917 2900.

How do I change my nominated back account with E*TRADE Australia?
Simply complete and submit a Change of Nominated Bank Account form which you can download from the Forms page of the website.

Trading

How do I place an order?
HC Securities takes orders over the phone on +61 2 8917 2900 and via email at orders@hcsecurities.com.au When placing an order, please have your account name and account number ready.

Can I place orders at any time?
Yes, you may place an order at any time. If you place an order after market close, your order will automatically be placed in a queue to be entered into the market during the pre-open period of the next business day.

Can I authorise someone else to trade on my behalf?
Yes you can. Simply complete and submit a Third Party Authority form, which you can download from the Forms page of the website.

What are your brokerage fees?
Our brokerage fees are outlined in the HC Securities Fee Schedule which you can download by visiting our Forms page.

Can I trade online?
Yes you can. All of the platforms that HC Securities use allow online trading.

Can I transfer shares that I own into my HC Securities account?
Yes you can. Simply complete and submit a Chess Sponsorship Transfer form which you can download from the Forms page of the website.

Can you sell my issuer sponsored shares?
Yes we can. Simply contact us on +61 2 8917 2900 or at info@hcsecurities.com.au and we can tell you what is required.