FAQs

Account Opening

How do I open an account with HC Securities?
To open an account with HC Securities, simply visit the Join Us page of our website and submit your details.

Are there any fees associated with opening or maintaining an account?
No, there are no joining or account keeping fees when you open an account with HC Securities.

What products can I trade with HC Securities?
HC Securities offer a range of products to suit every investor:

Where do I send my completed application?
Please post your application and supporting documents to:
HC Securities
GPO Box 5392
Sydney NSW 2001
Please remember to include the appropriate certified identification along with your application documents.

Do I need to send in the original copy of my application or can I fax/email it to you?
Unfortunately you cannot fax or email your application; you will need to post the original copies. Please be sure to include your original certified identification.

What type of supporting documentation do I need to provide with my account application?
Please download the Identification Requirements document to learn more about what forms of identification are required to be provided upon opening an account with HC Securities.

What is certified identification?
A certified document is a true copy of an original document certified by an eligible person. To have your document certified, you will need to give both the original document and the copy to the eligible person. When they are certifying the document they must state their full name, the capacity in which they are authorised to certify documents, the date the document was certified and ensure they sign the document.

Who is eligible to certify documents?

• A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner
• A judge of the court
• A magistrate
• A chief executive officer of a Commonwealth Court
• A registrar or deputy registrar of a court
• A Justice of the Peace
• A notary public (for the purpose of the Statutory Declarations Regulations 1993)
• A police officer
• A postal manager of the Australian Postal Corporation
• An Australian Consular Officer or Australian Diplomatic Officer
• An accountant registered as a member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with two or more continuous years of membership
• An officer with, or authorised representative of, a holder of an Australian Financial Services License having two or more continuous years of service with one or more license(s)

If I transfer my existing E*Trade account to HC Securities, will I still be able to access it as normal? Will my account details remain the same?
Yes. Your account details will remain the same and you will still be able to access your account online, and place trades in the same way as you always have. The benefits of transferring your account are that, in addition to your regular access, you will be able to speak to HC Securities’ advisors and place trades over the phone or by email.

Your HC Securities account

How can I update my contact details?
Simply complete and submit a Change of Details form, which you can download from the Forms page of the website.

How do I log into my account?
To log into your account simply click the Log In link at the top of this page, then select your account type. You will be directed to the relevant login page for your account.

How do I deposit funds into my trading account?
Select your account type:

E*Trade

BPAY
To initiate a BPAY to your account, you will require the following details:

Third Party Transfer or Branch Deposit
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

Note: If you are an existing ANX Bank customer you can take advantage of a direct transfer to your ANZ cash management account, using phone or internet banking.
Learn more about ANZ Internet Banking

Telegraphic or International (SWIFT) Transfer
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

Note: By depositing funds via a SWIFT transfer, details of your deposit may be collected by ANZ and disclosed to relevant government authorities in Australia and elsewhere. These types of transfers may incur additional fees charged by your bank or credit union.

Cheque
To deposit funds into your trading account via cheque, you will need to make the cheque payable to your Account Name, as listed on your HC Securities application. Cheques will need to be posted to:

HC Securities
GPO Box 5392
SYDNEY NSW 2001

IG Markets

Once your account has been approved and you have received your login details, simply login to the platform and fund your account. IG Markets welcomes payment by a variety of methods. For our convenience, a summary of payment options accepted by IG Markets and relevant administration fees has been provided below.

*Payments are usually credited the next working day subject to bank cut-off times and/or the inclusion of the correct reference to identify the funds.

Important Note for New Zealand Residents: Certain strategies offered by HC Securities require the base currency of your IG Markets trading account to be set to AUD. As such, all funds deposited in NZD will be automatically converted to AUD and subject to IG Markets current conversion rate.

Thinkorswim

HC Securities recommends completing an international wire transfer which takes approximately 3 – 5 business days. This can be arranged by providing your bank with the details listed below.

When completing a wire transfer, you must designate 'Penson Financial Services' as the Beneficiary, and list your thinkorswim account name and number as the Final Beneficiary. Also, please write “TOS” in the notes/memo section of the wire. Thinkorswim will not accept third party wire transfers so the name on the wire must match the name on the thinkorswim account.
Important: All transferred funds must be sent in US dollars.

CMC Markets

Visit the CMC Markets website for information regarding depositing funds into your account.

Leveraged Equities

BPAY
To initiate a BPAY to your account, you will require the following details:

Third Party Transfer or Branch Deposit
You may use the third party transfer service offered by your own bank through phone or internet banking, or make a cash or cheque deposit at any ANZ Branch. You will need the following details:

I recently transferred funds into my account, when will they be available for trading?

* For major banks, Building Society, and Credit Union customers
† This type of transfer typically attracts additional fees charged by your bank or credit union

How do I withdraw funds from my account?
For information specific to your account on how to withdraw funds, please contact HC Securities on +61 2 8917 2900.

How do I change my nominated back account with E*TRADE Australia?
Simply complete and submit a Change of Nominated Bank Account form which you can download from the Forms page of the website.